https://dds.las.ac.cn/service/document?appId=a1vacbnPuv9qJRzJvdNXfsesj9JbIa6e&appKey=sPBA4vANLzjnW1k5eufEcc4k7dxfNraW&ts=1763013301489&signature=e114433e28cf3bf91c201add7b05aec9&articleTitle=Performance+Improvement+Through+Information+Management&articleAuthor=Marion+J.+Ball%2C+Judith+V.+Douglas&publicationTitle=Performance+Improvement+Through+Information+Management&language=&publicationType=1&publishYear=1999&isn=9780387984520&publisher=Springer+New+York