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1    
IMPACT OF CUSTOMER SATISFACTION ON FINANCIAL RESULTS OF CAR SERVICING COMPANIES: FINDINGS FROM SLOVENIA 期刊论文

E+M Ekonomie a Management   ISSN:0301-2212,0969-6989  Volume:18  Issue:3  Page:113  

Ales Novak;   Petra Sparl;   Slavko Azman;  

来源数据库:ABI/INFORM Global        

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2    
The emergence of technology-based service systems A case study of a telehealth project in Sweden 期刊论文

Journal of Service Management   ISSN:1757-5818,0956-4233  Volume:20  Issue:1  Page:98  

Anna;   Essén,;  

来源数据库:ABI/INFORM Global        

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3    
Key strategies for the successful involvement of customers in the co-creation of new technology-based services 期刊论文

International Journal of Service Industry Management     ISSN:0956-4233  Volume:19  Issue:4  Page:474-491  

Kristensson Per;   Matthing Jonas;   Johansson Niklas;  

来源数据库:[Web of Science, Scopus, ABI/INFORM Global]         被引频次:184

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4    
Managing the transition from products to services 期刊论文

International Journal of Service Industry Management     ISSN:0956-4233  Volume:14  Issue:2  Page:160-172  

Oliva Rogelio;   Kallenberg Robert;  

来源数据库:[Web of Science, Scopus, ABI/INFORM Global]         被引频次:844

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5    
Determinants of user acceptance of Internet banking: an empirical study 期刊论文

International Journal of Service Industry Management     ISSN:0956-4233  Volume:14  Issue:5  Page:501-519  

Wang Yi-Shun;   Wang Yu-Min;   Lin Hsin-Hui;   Tang Tzung-I;  

来源数据库:[Web of Science, Scopus, ABI/INFORM Global]         被引频次:385

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6    
Service portraits in service research: a critical review 期刊论文

International Journal of Service Industry Management     ISSN:0956-4233  Volume:16  Issue:1  Page:107-121  

Edvardsson Bo;   Gustafsson Anders;   Roos Inger;  

来源数据库:[Web of Science, Scopus, ABI/INFORM Global]         被引频次:310

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7    
New service development: learning from and with customers 期刊论文

International Journal of Service Industry Management     ISSN:0956-4233  Volume:15  Issue:5  Page:479-498  

Matthing Jonas;   Sandén Bodil;   Edvardsson Bo;  

来源数据库:[Web of Science, Scopus, ABI/INFORM Global]         被引频次:231

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8    
What drives consumers to shop online? A literature review 期刊论文

International Journal of Service Industry Management     ISSN:0956-4233  Volume:15  Issue:1  Page:102-121  

Perea y Monsuwé Toñita;   Dellaert Benedict G.C;   de Ruyter Ko;  

来源数据库:[Web of Science, Scopus, ABI/INFORM Global]         被引频次:262

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9    
The validity of the SERVQUAL and SERVPERF scales: A meta-analytic view of 17 years of research across five continents 期刊论文

International Journal of Service Industry Management     ISSN:0956-4233  Volume:18  Issue:5  Page:472-490  

Carrillat François A;   Jaramillo Fernando;   Mulki Jay P;  

来源数据库:[Web of Science, Scopus, ABI/INFORM Global]         被引频次:126

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10    
Customer orientation of service employees: Its impact on customer satisfaction, commitment, and retention 期刊论文

International Journal of Service Industry Management     ISSN:0956-4233  Volume:15  Issue:5  Page:460-478  

Hennig-Thurau Thorsten;  

来源数据库:[Web of Science, Scopus, ABI/INFORM Global]         被引频次:194

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11    
Online service quality dimensions and their relationships with satisfaction: A content analysis of customer reviews of securities brokerage services 期刊论文

International Journal of Service Industry Management     ISSN:0956-4233  Volume:15  Issue:3  Page:302-326  

Yang Zhilin;   Fang Xiang;  

来源数据库:[Web of Science, Scopus, ABI/INFORM Global]         被引频次:153

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12    
Consumer responses to compensation, speed of recovery and apology after a service failure 期刊论文

International Journal of Service Industry Management     ISSN:0956-4233  Volume:15  Issue:2  Page:150-166  

Wirtz Jochen;   Mattila Anna S;  

来源数据库:[Web of Science, Scopus, ABI/INFORM Global]         被引频次:236

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13    
Modeling service encounters and customer experiential value in retailing: An empirical investigation of shopping mall customers in Taiwan 期刊论文

International Journal of Service Industry Management     ISSN:0956-4233  Volume:18  Issue:4  Page:349-367  

Keng Ching-Jui;   Huang Tseng-Lung;   Zheng Li-Jie;   Hsu Maxwell K;  

来源数据库:[Web of Science, Scopus, ABI/INFORM Global]         被引频次:99

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14    
The influence of satisfaction, trust and switching barriers on customer retention in a continuous purchasing setting 期刊论文

International Journal of Service Industry Management     ISSN:0956-4233  Volume:14  Issue:4  Page:374-395  

Ranaweera Chatura;   Prabhu Jaideep;  

来源数据库:[Web of Science, Scopus, ABI/INFORM Global]         被引频次:196

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15    
Past progress and future directions in conceptualizing customer perceived value 期刊论文

International Journal of Service Industry Management     ISSN:0956-4233  Volume:16  Issue:4  Page:318-336  

Lin Chien-Hsin;   Sher Peter J;   Shih Hsin-Yu;  

来源数据库:[Web of Science, Scopus, ABI/INFORM Global]         被引频次:145

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16    
Consumer perceptions of Internet retail service quality 期刊论文

International Journal of Service Industry Management     ISSN:0956-4233  Volume:13  Issue:5  Page:412-431  

Janda Swinder;   Trocchia Philip J;   Gwinner Kevin P;  

来源数据库:[Web of Science, Scopus, ABI/INFORM Global]         被引频次:244

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17    
Attitudinal and behavioral consequences of work-family conflict and family-work conflict: Does gender matter? 期刊论文

International Journal of Service Industry Management     ISSN:0956-4233  Volume:19  Issue:1  Page:7-31  

Yavas Ugur;   Babakus Emin;   Babakus Emin;   Karatepe Osman M;   Karatepe Osman M;  

来源数据库:[Web of Science, Scopus, ABI/INFORM Global]         被引频次:78

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18    
Service strategies within the manufacturing sector: benefits, costs and partnership 期刊论文

International Journal of Service Industry Management     ISSN:0956-4233  Volume:12  Issue:5  Page:451-475  

Mathieu;   ;   Valérie,;  

来源数据库:[Web of Science, Scopus, ABI/INFORM Global]         被引频次:265

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19    
Manufacturers forming successful complex business services: Designing an organization to fit the market 期刊论文

International Journal of Service Industry Management     ISSN:0956-4233  Volume:19  Issue:2  Page:232-251  

Neu Wayne A;   Brown Stephen W;  

来源数据库:[Web of Science, Scopus, ABI/INFORM Global]         被引频次:77

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20    
The impact of other-customer failure on service satisfaction 期刊论文

International Journal of Service Industry Management     ISSN:0956-4233  Volume:19  Issue:4  Page:521-536  

Huang Wen-Hsien;  

来源数据库:[Web of Science, Scopus, ABI/INFORM Global]         被引频次:72

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