Information audits are a useful information management tool with respect to the identification, costing, development and rationalization of information resources and services. In addition, the results of the audit can be used to make clear the contribution made by information and information services to the work of an organization, which is of particular importance for decision making. Describes a methodology for the various stages of the auditing process. Concludes by presenting a case study of a partial information audit conducted at the International Coffee Organization.
With intellectual convergence between the information and communication professions, there is an increasing need to understand the construction and dissemination of news, a product common to both domains. Discusses major approaches to the study of news. Identifies sources useful for the study of news in the context of higher education library and information studies courses. Defines news as product and process as socially constructed, sourced and created within complex organizational frameworks. It is an ongoing professional responsibility for information specialists to investigate news as information made up of fact and opinion, objectivity and bias.
Describes the genesis, development and operation of the Finnish National Repository Library which was opened in 1989. The characteristics of the repository are: acting on a national scale, serving all libraries in the country, and active participation and co-operation in interlending and cataloguing. The original objective of the library was to promote inter-library co-operation by arranging a national storage and interlending centre for less-used library material. Discusses the potential of the repository library for assisting the library system in the new economic situation, where public funding has substantially diminished. The areas where the repository could broaden its functions are legal deposit, co-operative cataloguing to union databases, and the national collection policy; and assisting subject responsibility libraries in acquisition co-operation and in national interlending.
An investigation of personnel management in Kuwaiti libraries prior to the Gulf War showed that serious problems existed in most libraries. Describes a further study which was therefore carried out to try to define actions which might help to alleviate these problems. A soft-systems methodology was used for the first time in this context: the approach seems generalizable to most situations involving library personnel management. Subsequent discussion of the study with senior library management in Kuwait was delayed by the advent of the Gulf War. However, the changed conditions in Kuwait brought about by the war are found to have imparted particular significance to the conclusions and to their implementation.
The management of the budgeting process in UK polytechnic libraries is described, with particular reference to recent changes in the organisation and governance of polytechnics and major colleges. Issues addressed include: the funding process; policy considerations in determining library budgets; the allocation of book funds; staffing and equipment budgets; the use of income; the operation of virement and carry-forward provisions.
Purpose The purpose of this paper is to summarize a library use study of the central and community branches of a Canadian public library. An exit survey documented the in-branch activities of users as a part of a library strategic planning process. Survey results were used in combination with branch statistics, postal code circulation statistics, neighbourhood demographics and other data sources to document the in-library use of the two facilities. Design/methodology/approach Questionnaires were administered to library users 15 years of age or older at the exits of the central and community branches. The survey collected data on their activities and services used during their current visit. Additional sources such as branch-level statistics, furniture tally sheets, photographs, Canada Census data and circulation analysis by patron postal code and lending branch were used during the analysis stage. Findings Both branches are heavily used but in different ways. Branch circulation and gate count per square foot of floor space were high relative to other Canadian libraries. Patron visits to the community branch were short in duration, in line with previous public library studies. User visit duration and in-library activities within the main branch somewhat resembled those of the central branch of a larger library system but likely for different reasons. Research limitations/implications The study was exploratory. Data were collected during two coinciding days of library operation, a Thursday and a Saturday, and may not be representative of the underlying population. The study was limited in scope as it was a community service project for undergraduate university students. Practical implications Branch library use surveys, in combination with library statistics and demographics, can provide useful insights concerning in-library patron behaviour when the use of ethnographic techniques is not feasible. Originality/value The study explored differences and similarities in user behaviour in two types of library facilities, a central and a community branch. Few published studies make such a direct comparison. The study explored the perceived benefits received by patrons from public library use and incorporated branch statistics, circulation analysis and Census data.
Purpose Since 2005, various public and private sector institutions have been offering a postgraduate degree in Library and Information Management (LIM) in Pakistan and a good number of professionals working in different sectors have got MPhil degree. However, locally, no study has been conducted to measure the impact of higher education on the job performance of information professionals (IPs) in any aspect. The purpose of this paper is to measure job performance of MPhil degree (18 years of education) holder IPs. Design/methodology/approach It is a quantitative study based on the theoretical framework of job performance comprised of its four constructs, i.e. task performance, contextual performance, counterproductive work behaviors (CWB) and adaptive performance. An adopted self-administered questionnaire was used to collect data from professionals who have graduated from any LIM schools of the Punjab province with at least one-year work experience after completion of MPhil degrees. For the purpose of the present study, demographic information like age, job experience and library context was also asked about to explore their impact on job performance. Findings Findings revealed that MPhil degree has a significant positive impact on the job performance of IPs. The professionals reported a significant positive change in their CWB regarding experience after getting a degree. Furthermore, results revealed that professionals were capable of technical skills but needed training regarding time management, teamwork and improving emotional intelligence. Originality/value This is the first study reported from Pakistan on the subject. The results of the study may help the LIM schools to review their MPhil programs for the desired results. It may also help organizations to encourage their personnel for higher education.
Purpose The purpose of this paper is to investigate the reading habit and attitude among rural communities in the low literacy rate areas in Malaysia. Design/methodology/approach Multi-stage cluster and simple random sampling were employed and 400 respondents who live nearby the rural library were selected. Findings Moderate levels of reading attitude were obtained from the result of the study, in which several variables produced a significant relationship in the reading attitude (education level, household income and time spent in reading). Practical implications Better understanding on the reading habit and attitude among rural communities could produce better information on the service provision towards the establishment of rural libraries in low literacy rate areas in Malaysia. This would also increase the utilisation of reading sources and services provided. Originality/value The paper provides better understanding on the reading habit and attitude among the rural communities in the low literacy rate areas in using the facilities provided by the rural libraries. The findings may be useful to the rural literacy and library development community in the developing countries.
Purpose The purpose of this paper is to advocate for change in academic library space assessment and use philosophy in favor of a more user-centered approach emphasizing space designed for and by users themselves. This goal is achieved by analyzing the implementation of a recent space assessment project at the University of Northern Colorado Libraries to investigate specific patterns of library space utilization. Design/methodology/approach This paper presents a case study for which data were collected through a multi-method approach, including flip chart and whiteboard questions, brief semi-structured “tabling” interviews, and more in-depth “roving” interviews. Findings The current library literature on space assessment does not encompass broader, more holistic approaches to how library space is used by students, faculty, staff and community users. The findings from this study highlight the diversity of ways patrons may use an academic library, many of which are related to academic work. However, visitors also come to the library for other purposes, such as socializing or attending an event. It is imperative that the space be adequately equipped to meet varied visitor needs and to create a welcoming environment for all patrons. Originality/value The paper has several implications for planning and managing the operations of medium-sized academic libraries. It contributes to the larger conversation in higher education about the importance of user research for enhancing visitor experience through data-informed decision-making. Furthermore, the project it details is not an isolated assessment effort but part of the library’s ongoing space assessment work.
Purpose - The purpose of this paper is to discover which social networking sites international students prefer for information dissemination activities. As more libraries experiment with social networking to inform and connect with students, there is a need to determine the effectiveness of this strategy for reaching international students. The paper seeks to address three questions: what social networking sites do international students prefer and why? Which sites do they use to socialise and which do they use to gather and distribute information? How can libraries leverage this information to enhance the international student experience?Design methodology approach - Information on social networking preferences and usage was gathered from 13 per cent of students at Bond University via an online survey.Findings - The findings confirm that for some international student populations, social networking preferences differentiated between the domestic students' preferences. In addition to social activities, international and domestic students are using particular social networking sites for a wide range of educational purposes, including group work and sharing and gathering information. Although Facebook is still the predominant choice for the majority of students, the findings suggest particular sites such as Twitter and YouTube should be considered by libraries as a means to engage both international and domestic students. Institutions with large Chinese student populations should consider the use of Renren.Originality value - As of yet there have been no studies that have investigated and compared international students' social networking preferences to domestic students. The study connects the findings to practical implications for academic library use of social networking sites.
Purpose The purpose of this paper is the exploration of students’ preferred social media (SM) tools for receiving information about their academic library. The authors administered a questionnaire at their prospective institutions: the College of Staten Island (CSI), City University of New York, USA and the University of Western Ontario (UWO) in London, Ontario, Canada. The authors examine students’ preferences for various SM tools, and analyzed the types of information students expect from the library’s SM accounts. The authors argue that the library’s SM postings should be curated based on market research that provides a better understanding of the target audience. Design/methodology/approach The authors explore the SM preferences of students at their prospective institutions. The authors examine the SM channels students visit and the types of SM content they wish to seek out. The authors ran the authors’ study from September 1 through December 31, 2016. The authors used convenience sampling and a printed questionnaire to collect data from students in information literacy instruction sessions (n=633 at CSI, n=602 at UWO). Findings The authors found that more students (at both institutions) used Facebook and YouTube, as compared with other SM platforms. If they viewed their library’s SM accounts, students from both institutions preferred to read about news and current events, followed by announcements about new library services. Practical implications The authors illustrate that conducting market research helps SM managers understand their target audience. Market research is the key to successful SM management. It also helps in the development of a marketing plan and provides insights on students’ preferences regarding SM content. Originality/value This study compares students’ SM preferences across two academic institutions from two countries, the USA and Canada. The authors wished to investigate the similarities and differences among these students’ preferences.
Purpose Public libraries in the UK are increasingly expected to provide arts activities and events as part of their usual operations. The purpose of this paper is to summarise recent policy trends in this direction from both the perspective of libraries’ and the arts sector. A touring theatre project aimed at children and families is discussed in further detail to examine some of the outcomes of these policies. Design/methodology/approach The paper will present a brief history of policy developments and debate in this area. Mixed method findings from the research element of “Among Ideal Friends” will be discussed, having used surveys and interviews with audiences and librarians, geodemographic profiling, box office records and library card data. Findings Public funding across both libraries and the arts has decreased at a national and local level, though both sectors are encouraged to work together to share expertise and community knowledge. Research limitations/implications The primary funding for the project was an arts funding body. While a holistic approach to evaluation was taken, this limited any specific focus that might have been given to educational outcomes or cost-benefit analysis compared to other interventions. Practical implications Public libraries can see the results and challenges of a successful regional touring theatre project for consideration in their own activity planning, especially those related to families and younger users. Social implications Libraries and Arts organisations have different priorities in regards to these areas. Though co-operative, the situation is not without tension. The topic is illustrative of some wider debates around cultural value, everyday participation and cultural democracy. Originality/value This paper offers a timely discussion of cultural policy in relation to libraries, e.g. The Society of Chief Librarians “Universal Cultural Offer” (October 2017).